Refund Policy
Updated on July 10, 2024
Introduction
Welcome to Slay 312’s Refund Policy.
We understand that sometimes things don’t go as planned, and you might need to return a product or request a refund. We value your satisfaction and aim to make the refund process as clear and fair as possible.
Please read this document to understand how our refund policy works.
Eligibility
To qualify for a refund, please adhere to the following eligibility criteria:
- Timeframe: Your refund request must be submitted within 14 day(s) from the date of your purchase. We understand that circumstances may change, and we want to accommodate your needs within a reasonable timeframe.
Compliance with these eligibility criteria allows us to efficiently process your refund request. If you require any clarification or assistance with your refund request, our dedicated customer support team is readily available to assist you. Your satisfaction is our priority, and we are committed to providing you with a straightforward and hassle-free refund process.
Refund Process
Follow these steps to request a refund:
- Contact our customer support team through one of the following methods:
- By email at contact@slay312.com
By telephone at +91 99011 52408
Via mailing (see address below)
- Include the following information:
- Your full name
- Your email and telephone number so we can reach back out to you
- Your purchase you want refunded
- Your date of purchase and order number
- A copy of your original receipt
Timing
You must submit your refund request within 14 day(s). We aim to process refunds promptly, but sometimes we may need to reach out to you for more details. Please be patient as we process your refund.
Refund Methods
Refunds will generally be issued using the same method we had accepted payment. If we need to use a different method to refund your money, we will reach out to your to discuss this, external to this refund policy.
Exceptions & Non-Refundable Items
In certain cases, some items are not eligible for refunds.
Generally speaking:
* Items which have been consumed cannot be refunded
* Personalized items or services
* Any refund exceptions as specified on our product information page or initial purchase agreement
Services which have already been delivered
Utilized time or resources consumed for software-as-a-service or the software application
Digital products which already have been downloaded, utilized, or consumed in any manner
If you have any questions regarding the eligibility of an item for refund, please contact us prior to purchasing.
Cancellation Policy
Depending on your purchase, purchases may be considered final or we may offer a cancellation policy if your purchase has not yet been fulfilled or delivered.
For software-as-a-service or software applications, you may cancel at any time pending the fulfillment of any residual obligations of your initial purchase agreement. If you have any questions, please contact us to discuss them.
For the services we provide, please refer to your initial purchase agreement or contact us for details.
For digital products, you may cancel if you have not yet downloaded the product.
Quality Assurance and Defective Products
If you receive a defective or damaged item, please contact us immediately. We will work with you to provide a resolution.
Customer Responsibilities
Specific to this Refund Policy, customers are responsible for notifying us of desiring a refund, providing a reason for requesting a refund, providing proof of purchase, providing a way in which we can contact you to update you on the status of your refund or if we require any additional information, and for corresponding with us throughout this refund process.
Contact Information
For any questions or refund requests, please reach out to our customer support team using the methods described in the Refund Process section of this policy.
Alternatively, our mailing address is:
Slay 312
311, 2nd Floor, Oxford Towers, Kodihalli, Domlur
Bengaluru, Karnataka
IN 560008
Policy Changes
We may update this refund policy from time to time. Please refer to this policy prior to making any purchases and check with this Refund Policy from time-to-time on our website.
Legal Compliance
We adhere to all relevant local, state, and federal laws regarding refunds and consumer rights where our company operates.